Get in touch.
Whether something is broken, something is confusing, or something is missing — we would genuinely like to hear about it.
What to write to us about
🐛 Something is broken
Tell us which app, what you were doing, and what happened instead. A screenshot helps enormously.
💡 Feature requests
If the app is making a routine task harder than it should be, say so. Day-to-day friction is the best guide to what to build next.
🔐 Account & access
Locked out, or need a role changed? Start with your practice administrator, who can manage team members directly.
🛡️ Privacy & security
Questions about your data, deletion requests, or a suspected security issue — please report these directly.
Before you write in
A couple of things are usually faster to resolve at your own practice:
- Adding or removing team members, and changing roles is handled by your practice administrator from the admin area — no need to involve us.
- Forgotten passwords can be reset from the sign-in screen using the "Forgot password?" link.
Reporting a security issue
If you believe you have found a vulnerability, please email support@rangermd.com with the details and give us a reasonable opportunity to fix it before disclosing it publicly. We take these reports seriously and will confirm receipt.
Please do not send patient information. RangerMD does not store protected health information, and our support inbox is not a secure channel for it. If you need to illustrate a problem with a letter or record, redact the patient details first.
Who you are writing to
RangerMD is an independently built and maintained project, not a large support organisation — messages are read by the person who builds it. That means replies may not be instant, but they will be from someone who can actually fix the problem. More about the project on the about page.